Cookie Policy

Cookie Policy: Mōksana Website Data Collection and Usage

This Cookie Policy explains how Mōksana ("we," "us," or "our") uses cookies and similar tracking technologies on our website and ML/AI platform services. This policy should be read alongside our Privacy Policy and Terms of Service to understand our complete approach to data collection and user privacy.

Your Control: We believe in transparency and user control. You can manage your cookie preferences at any time through our cookie consent center.

Scope of This Policy:

• Mōksana website (www.moksana.com)

• ML/AI platform web interfaces

• Customer support portals

• Payment and billing pages

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better experience by remembering your preferences, enabling essential functionality, and helping us understand how our services are used.

Types of Storage Technologies

Cookies: Small text files stored by your web browser Local Storage: Data stored locally in your browser for enhanced functionality Session Storage: Temporary data that expires when you close your browser Web Beacons: Small transparent images used for analytics and performance monitoring

Types of Cookies We Use

Essential/Functional Cookies

These cookies are necessary for our website and platform to function properly and cannot be disabled without affecting core functionality.

Authentication and Security:

• User login session management

• Security token validation

• Cross-site request forgery (CSRF) protection

• Multi-factor authentication state

Platform Functionality:

• User interface preferences and settings

• Language and localization choices

• Accessibility feature configurations

• Shopping cart and checkout process (for paid services)

Technical Operations:

• Load balancing and server routing

• Error tracking and debugging

• API rate limiting and throttling

• Service availability monitoring

Legal Basis: These cookies are processed based on legitimate interest for providing requested services and maintaining website security.

Analytics/Performance Cookies

These cookies help us understand how visitors interact with our website and platform, allowing us to improve user experience and service performance.

Usage Analytics:

• Page views, session duration, and bounce rates

• User journey mapping and conversion tracking

• Feature usage patterns and adoption metrics

• Performance monitoring and optimization data

Technical Performance:

• Page load times and rendering performance

• Error rates and system reliability metrics

• Browser compatibility and device information

• Network performance and connectivity data

User Experience Insights:

• Interface interaction patterns

• Search behavior and query analysis

• Content engagement and effectiveness

• A/B testing and feature experimentation

Legal Basis: These cookies require your consent and can be disabled through our cookie preference center.

Legitimate Interest Processing

For essential cookies, we rely on legitimate interest as our legal basis because:

• They are necessary for providing requested services

• They enable core website functionality

• They protect against security threats and fraud

• The processing is proportionate and expected by users

Consent-Based Processing

For analytics and performance cookies, we obtain your explicit consent because:

• They are not strictly necessary for basic service provision

• They involve detailed behavioral tracking

• The data may be shared with third-party analytics providers

• You have meaningful choice and control over their use

Balancing Test

We regularly assess our cookie usage to ensure:

• Processing purposes are clearly defined and necessary

• User privacy rights are respected and protected

• Data collection is proportionate to stated purposes

• Alternative, less intrusive methods are considered

We work with selected third-party service providers who may set cookies on our website to provide essential services.

Customer Support Tools

Purpose: Provide efficient customer service and technical support Data Collected: Support ticket information, chat session data, user preferences Retention: 24 months or until support case resolution Provider Controls: Users can opt out through provider settings

Functionality:

• Live chat and messaging systems

• Support ticket tracking and management

• Knowledge base personalization

• Customer satisfaction surveys

Payment Processors

Purpose: Secure payment processing and fraud prevention Data Collected: Transaction details, payment method preferences, billing information Retention: As required by financial regulations (typically 7 years) Security: PCI DSS compliant processing and storage

Functionality:

• Secure payment form processing

• Fraud detection and prevention

• Subscription management and billing

• Payment method tokenization

Important: Payment processor cookies are essential for transaction security and cannot be disabled for users making purchases.

Granular Consent Management

Our cookie consent system provides you with detailed control over different cookie categories:

Essential Cookies: Always active (cannot be disabled) Analytics Cookies: Optional (can be enabled/disabled) Third-Party Cookies: Individual control per service provider

Consent Mechanisms

First Visit: Cookie banner with clear options to accept, reject, or customize preferences Ongoing Control: Persistent cookie preference center accessible from all pages Withdrawal: Easy one-click option to withdraw consent at any time Re-consent: Periodic prompts for consent renewal (annually)

Consent Records

We maintain records of your consent choices, including:

• Timestamp of consent or withdrawal

• Specific categories accepted or rejected

• IP address and user agent for verification

• Method of consent (banner, preference center, etc.)

Automatic Deletion

• Expired cookies are automatically removed by your browser

• We regularly audit and clean up unused cookie data

• Server-side session data is purged according to retention schedules

• Users can manually clear cookies through browser settings

Extended Retention

In certain circumstances, cookies may be retained longer:

• Legal hold requirements for litigation or investigations

• Regulatory compliance obligations

• Security incident investigation and prevention

• Fraud detection and prevention activities

Browser Controls

Chrome: Settings > Privacy and Security > Cookies and other site data Firefox: Settings > Privacy & Security > Cookies and Site Data Safari: Preferences > Privacy > Manage Website Data Edge: Settings > Cookies and site permissions > Cookies and site data

Our Cookie Preference Center

Access our cookie management tools:

• Location: Available in website footer and privacy settings

• Functionality: Enable/disable cookie categories individually

• Real-time: Changes take effect immediately

• Persistence: Your preferences are remembered across visits

Mobile Device Controls

iOS: Settings > Safari > Privacy & Security Android: Chrome app > Settings > Site settings > Cookies

Impact of Disabling Cookies

Essential Cookies Disabled:

• Website functionality may be severely limited

• Login and authentication will not work

• Security features may be compromised

• Payment processing will be unavailable

Analytics Cookies Disabled:

• No impact on core functionality

• We cannot improve user experience based on usage patterns

• Personalization features may be limited

• Performance optimization may be reduced

Change Notification

We will notify you of material changes to this Cookie Policy through:

• Prominent website notices

• Email notifications to registered users

• Updated effective date at the top of this policy

• Cookie consent banner updates when applicable

Types of Changes

Minor Updates: Technical corrections, clarifications, or formatting changes Material Changes: New cookie types, changed purposes, or altered retention periods Legal Updates: Changes required by new regulations or legal requirements

Continued Use

Your continued use of our website after policy updates constitutes acceptance of the revised terms, unless the changes require new consent under applicable law.

Cookie-Related Inquiries

General Questions: cookies@moksana.com Privacy Officer: privacy@moksana.com Data Protection Officer: dpo@moksana.com

Cookie Preference Support

If you experience issues with our cookie preference center or need assistance managing your settings:

• Email: support@moksana.com

• Response Time: 2-3 business days

• Live Chat: Available during business hours

Regulatory Complaints

For users in the European Union, you have the right to lodge complaints about our cookie practices with your local data protection authority.

Related Policies:

• Privacy Policy - Comprehensive data protection information

• Terms of Service - Platform usage terms and conditions

Technical Support: For technical issues related to cookies or website functionality, please contact our support team with details about your browser, device, and the specific issue you're experiencing.