Privacy Policy
Mōksana is a machine learning and data technology company committed to protecting your privacy and maintaining transparency about our data practices. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website, products, and services.
Our Commitment: We believe in empowering users with control over their data while enabling innovative ML solutions that benefit our community.
Who This Policy Applies To:
• Website visitors and users
• Account holders and subscribers
• Contact form submitters
• Product and service users
Scope of Coverage: This policy covers all data processing activities conducted by Mōksana across our digital platforms, including our website, applications, and related services.
User Account Information
When you create an account with Mōksana, we collect:
• Identity Information: Name, email address, username
• Authentication Data: Encrypted passwords, security questions
• Profile Information: Job title, company, professional interests
• Communication Preferences: Notification settings, marketing preferences
Product Usage Data
Our ML and data technology platforms automatically collect:
• Technical Metrics: API calls, feature usage, performance data
• Interaction Analytics: User workflows, time spent on features, click patterns
• System Information: Device type, browser version, operating system
• Error Logs: Diagnostic information for troubleshooting and improvement
Data Minimization Principle: We only collect usage data necessary for service functionality, security, and improvement purposes.
Contact Form Submissions
When you contact us through our website forms:
• Inquiry Details: Subject, message content, urgency level
• Contact Information: Name, email, phone number (optional)
• Context Data: Timestamp, referring page, user agent
• Follow-up Preferences: Preferred contact method and timing
Automatically Collected Information
• Website Analytics: Page views, session duration, bounce rates
• Technical Data: IP addresses, cookies, device identifiers
• Referral Information: Source websites, search terms, campaign data
Primary Use Cases
Service Delivery and Account Management:
• Providing access to ML tools and data analytics platforms
• Personalizing user experience and interface preferences
• Managing subscriptions, billing, and account security
• Delivering customer support and technical assistance
Product Development and Improvement:
• Analyzing usage patterns to enhance feature functionality
• Identifying performance bottlenecks and optimization opportunities
• Developing new ML models and data processing capabilities
• Conducting A/B testing for user experience improvements
Communication and Support:
• Responding to inquiries and support requests
• Sending service updates, security alerts, and maintenance notifications
• Providing educational content and best practice guidance
• Facilitating community engagement and knowledge sharing
Legal and Compliance Purposes
• Complying with applicable laws and regulatory requirements
• Protecting against fraud, abuse, and security threats
• Enforcing our terms of service and acceptable use policies
• Responding to legal requests and court orders
Limited Third-Party Sharing
Service Providers and Partners: We may share data with trusted third parties who assist in:
• Cloud infrastructure and hosting services
• Payment processing and billing management
• Customer support and communication tools
• Analytics and performance monitoring
Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction, subject to equivalent privacy protections.
Legal Disclosures
We may disclose information when required by law or when we believe disclosure is necessary to:
• Comply with legal obligations or court orders
• Protect the rights, property, or safety of Mōksana, our users, or others
• Investigate potential violations of our terms of service
• Respond to government requests or regulatory inquiries
No Data Sales: Mōksana does not sell, rent, or trade personal information to third parties for marketing purposes.
Security Measures
Technical Safeguards:
• End-to-end encryption for data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Automated threat detection and response systems
Organizational Controls:
• Employee privacy training and access controls
• Data processing agreements with all vendors
• Incident response procedures and breach notification protocols
• Regular compliance assessments and policy updates
Data Retention Policies
Data Type
Retention Period
Rationale
Account Information
Duration of account + 2 years
Legal compliance and support
Product Usage Data
3 years from collection
Analytics and improvement
Contact Form Data
2 years from submission
Support and follow-up
Website Analytics
1 year from collection
Performance optimization
Deletion Procedures: Data is securely deleted using industry-standard methods, including cryptographic erasure and physical destruction of storage media when applicable.
Data Subject Rights
Access and Portability:
• Request copies of your personal data in a structured format
• Obtain information about how your data is processed
• Export your data for use with other services
Correction and Updates:
• Modify inaccurate or incomplete personal information
• Update account preferences and communication settings
• Correct errors in your profile or usage history
Deletion and Restriction:
• Request deletion of your personal data (subject to legal requirements)
• Restrict processing for specific purposes
• Object to certain types of data processing
How to Exercise Your Rights
Self-Service Options:
• Account settings dashboard for profile updates
• Privacy preferences center for communication controls
• Data export tools within your user account
Contact Methods:
• Email: privacy@moksana.com
• Privacy request form on our website
• Written request to our mailing address
Response Timeline: We respond to privacy requests within 30 days and provide status updates for complex requests.
Mōksana operates globally and may transfer data across international borders to provide our services effectively.
Transfer Safeguards:
• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions and approved certification mechanisms
• Additional safeguards for sensitive data categories
• Regular assessments of transfer destination privacy laws
Data Localization: Where required by local laws, we maintain data processing facilities within specific jurisdictions and implement appropriate technical and organizational measures.
Privacy Team
General Privacy Inquiries:
• Email: privacy@moksana.com
• Response time: 2-3 business days
Data Protection Officer:
• Email: dpo@moksana.com
• For formal complaints and regulatory matters
Regulatory Contacts
For users in the European Union, you have the right to lodge complaints with your local data protection authority. For California residents, you may contact the California Attorney General's office regarding privacy concerns.
Policy Updates: We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated through email notifications and prominent website notices.
Effective Governance: This policy is reviewed annually by our legal and privacy teams to ensure continued compliance with evolving privacy regulations and industry best practices.